Frequently asked questions

Do you offer a PRO membership for trade and student discounts?

The Make Up Apothecary do offer a PRO membership. Please email info@themua.net to apply.

How long will it take to receive my order?

We endeavour to process and ship orders within 1 business days. Once orders have been processed shipping can take between 3-5 business days depending on location. Extended shipping may occur due to carrier circumstances beyond The Make Up Apothecary's control.

Can I return an item?

Yes! We do allow returns if the product is unused/unopened and in its original packaging. Return shipping fees do apply.

What is Laybuy?

Laybuy allows you to purchase your beauty goodies now and pay later! Just like Afterpay and Zippay, Laybuy is the next big buy now pay later provider. How does it work? Step 01 Proceed to checkout as normal and select Laybuy as your payment method. Step 02 Log in or sign up and complete your order in seconds. Step 03 Choose your payment day, view your schedule and select pay now. Step 04 You're done! Your items are on their way. Payments will be taken each week automatically.